Last Updated: November 30, 2025

LV Solar & Electrical (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your data when you interact with our website, services, lead forms, and marketing campaigns.

1. What We Collect

We may collect the following types of information:

a) Information You Provide Directly

• Your name, phone number, email address, suburb, and property details submitted via our website forms, contact pages, or Facebook/Meta lead ads.

• Additional information you choose to provide during consultations or through email/SMS conversations.

b) Automatically Collected Data

• IP address, browser type, device information, pages visited, and usage patterns via cookies and analytics tools (e.g., Google Analytics, Meta Pixel).

• Click and conversion data from advertisements (e.g. eBook downloads, consultation bookings).

2. How We Use Your Information

We use your information to:

• Provide and manage our solar and electrical services

• Book and conduct consultations or system assessments

• Send requested materials, such as eBooks or reports

• Respond to your enquiries or support requests

• Run advertising campaigns and track their effectiveness

• Improve our website and customer experience

• Comply with legal obligations

3. Marketing and Retargeting

If you submit a form or engage with our content:

• You may receive follow-up communication via email or SMS through our automated systems (e.g., TradeAi CRM).

• We may use your data for retargeting ads on platforms like Facebook and Google. You can opt out via those platforms’ ad preferences.

You can unsubscribe or opt out of marketing messages at any time by clicking the unsubscribe link in our emails or replying STOP to SMS messages.

4. Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties to help us run our business, such as:

• CRM and automation platforms (e.g., TradeAi, Meta Ads)

• Hosting and analytics services

• Government bodies or regulators when legally required

All third parties are required to safeguard your data and only use it for its intended purpose.

5. Data Storage and Security

Your data is securely stored using encrypted systems. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

6. Your Rights

You have the right to:

• Request a copy of your personal data

• Correct any inaccurate or outdated information

• Request deletion of your data (where lawful and appropriate)

To exercise your rights, contact us at:
📧 [email protected]
📞 0489272964

7. Cookies and Tracking

We use cookies to enhance your browsing experience and track how our website is used. You can manage or disable cookies via your browser settings.

8. Third-Party Links

Our website or emails may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last Updated” date.

10. Contact Us

If you have any questions about this policy or your personal data, please contact:

LV Solar & LV Electrical
23 Stratton Drive, Traralgon, Victoria, 3844
📧 [email protected]
📞 0489272964